Get in Touch With Us
Got a question about how we review online casinos, spotted something on the site that needs a second look, or want to flag a responsible-gambling concern? This page explains how to contact us and what you can expect once you do.
How to Get in Touch
Email is the best way to reach our team. Write to us at [email protected] and a member of the editorial team will read your message personally. We don't rely on automated replies, so it may take a couple of working days to get back to you, especially if your enquiry needs checking against a casino's current terms.
Including a bit of context helps us respond faster. Let us know whether your message relates to a specific review, a bonus offer, a payment method, or something else entirely, and we'll direct it to the right person straight away.
What We Can Help With
- Review and ranking questions — If you'd like more detail on why a particular operator sits where it does, or how we weigh up licensing, game selection or payment options, ask away.
- Corrections and outdated information — Bonus terms, wagering requirements and payment options at offshore casinos change often. If something on the site looks out of date, tell us and we'll investigate.
- Payment and withdrawal queries — If you've had trouble understanding deposit limits, withdrawal timeframes or currency handling at a listed casino, we can point you towards the relevant information, though for account-specific issues you'll need to contact the operator directly.
- Content suggestions — Want to see a comparison on a topic we haven't covered yet, such as a particular payment method or game category? Let us know what would be useful.
- Responsible gambling concerns — If you or someone you know is finding it hard to control their gambling, mention this in your message and we'll point you towards Australian support services. Our role is informational only; we are not a support line ourselves.
What We Can't Help With
We're an independent comparison site, not a casino operator, so there are some things we simply can't action:
- We can't access, close or verify your account at any casino listed on this site — that has to go through the operator's own support team.
- We can't process deposits, withdrawals or bonus claims on your behalf.
- We can't guarantee a particular outcome, bonus eligibility or payout from any offshore operator, since terms are set and changed by each casino, not by us.
If your query relates to a live account issue — a delayed withdrawal, a locked bonus, or a verification hold, for example — the fastest path is the live chat or support email listed directly on that casino's own site.
Before You Contact Us: A Few Things Worth Knowing
A good portion of the emails we receive are already answered somewhere on the site. A quick look through our reviews often covers licensing details, accepted payment methods including PayID and other Australian-friendly options, wagering requirements, and mobile compatibility. If you're weighing up which operator suits you, our rankings compare details like bonus size, game variety and editorial rating side by side, which can save you a follow-up email.
If you're specifically looking for casinos that operate outside the GamStop self-exclusion scheme, we've covered that separately on our Best Non GamStop Casinos page, which may answer your question faster than waiting on a reply.
How We Handle Your Message
- Your email arrives and is read by a real person on our team — not a bot.
- We check whether it's a quick answer we can give directly, or something that needs verifying against a casino's current terms and conditions.
- We reply, generally within a couple of working days. During busier periods it may take a little longer, and we appreciate your patience.
- If your message flags an error or outdated detail, we investigate and update the relevant page where needed.
A Note on Independence
Online Casinos Australia is a comparison and review site. We may earn a commission when readers sign up through links on our pages, but this has no bearing on how we rank operators or respond to enquiries. All the casinos we cover are offshore-licensed and accept Australian players; we don't hold or issue licences ourselves, and nothing on this page constitutes financial, legal or gambling advice. Players must be 18 or over to use any casino listed on this site.
Thanks for taking the time to read this far. Whether it's a correction, a question, or just feedback on how we can do better, we're glad to hear it.